FAQ

We are based at Kolkata , India. Reg. Address (Head office) : The Aquatic Hobby, Ground Floor , Room No. G004, 308 Dum Dum Park,Kolkata-700055,West Bengal, India Our agents are located at Kerala , Delhi , Pune to cover South , North and West India states for live stock delivery.

Yes. For all dry items and Live plants we deliver all over India. For Live stocks ( Fishes) , delivery is presently restricted to West Bengal only. Please contact our representative over WhatsApp/Call +91 8017615953 for further details.

No. Presently we are delivering with in India only.

Yes. You can trust us completely. We keep complete transparency to our customers and committed for 100% customer satisfaction. We always suggest to talk to our support team before placing order and making payment.

No

We accept several payment options - Electronic Funds Transfer (NEFT), IMPS, Debit Card (Visa/Mastercard), Credit Card , PhonePe , Google Pay , Paytm

Absolutely 100%. We use highly secure 128bit encrypted secure third-party internationally trusted Third-Party service to process your card. Details of your card will be never given to us, only the payment will transfer to us. It may takes up to 24hrs to clear payment to our accounts due to card frauds screening as stated on website. If order status not changed after 24hrs please get back to us.

For All items excluding Fishes and Small Animals we accept Credit Card / Debit Card / Net Banking. For Fishes and Small Animals we accept only following payment modes. NEFT / IMPS / Bank Draft / Cheque.

No, everything what we sell online can be sent to you by post / courier / train / flight / Local transport. You can visit our gallery to look , understand , experience of the products , aquascaping.

We reply to any emails within 3 working days, first check in Spam Folder of your mail box. However its most possible that you have given the mistakenly wrong email address. Or you sent email to no-reply email address, which will be deleted. Or you sent one or two word message, without any explanation what you need actually. So double check what you typed before sending us any message. For example: Wrong email Id: @yahoo.com is different from @yahoo.co.in (some have email in .co.in but they by mistake type .com) One word message: tools kits (what does that mean, we cant understand what you need.) You can also contact us on our WhatsApp and describe your issue / requirement for faster response.

Please contact our support team. Our trained and professional executives will always happy to assist you. Or you can always just drop an email using our Contact Us form.

Yes, if it’s dry items then it will be 3-5 working days as in some cases item may get out of stock and we need to procure items from our suppliers , so we take some time in our hand to fulfill your requirements. If it’s live items (Plants) then it will be 7 to 10 working days and for live fishes (Fresh water & Marine) it will be 10 to 15 working days as quarantine period to make them suitable for shipment. However, in most of the cases we fulfill your orders before the mentioned lead time. Please contact our support team over Ph / WhatsApp for more details.